General
The simple answer is no, you may transact as a guest to request quotes or place orders without registration.
We do however encourage you to create a login profile to streamline quoting, ordering, and tracking processes.
1. Click “login” on the menu bar.
2. Fill in your details to log in.
3. If you are not registered, click the “register” button at the bottom of the login form.
4. Fill in the details requested on the form
When clicking on Shop, all products available in the online store are displayed for you to view.
When clicking on a selected category, this allows you to refine and further filter your search according to specific items you may be looking for saving you time.
Products & Services
If you need immediate assistance, reach out to Caspar Solomon, Tel: +27 65 339 7343 or send us an email by clicking here (sales@eco-promo.co.za)
We are her to assist, reach out to Caspar Solomon, Tel: +27 65 339 7343 or send us an email by clicking here (sales@eco-promo.co.za), alternatively chat to us on line via What’s App or Jivochat.
Branding and setup fees are excluded in the pricing shown on the website. The final price is dependant on the branding option you select when placing your order.
If you are unsure or need assistance then please contact us by either emailing us by clicking here (sales@eco-promo.co.za), by calling us on +27 65 339 7343 for Caspar to assist you.
Please contact Caspar Solomon, Tel: +27 65 339 7343 or send us an email by clicking here (sales@eco-promo.co.za). We are confident we’ll be able to either source the item for you or have it custom made – we have contacts!
The prices on the website exclude VAT. Which can only be calculated once branding and setup fees and been added to your order.
Branding
It is important to note that a setup fee is NOT an artwork design fee.
The setup fee covers the cost of gathering, collecting, and organising the printing materials, such as the mixing of colours, the preparation of the screens, pads, etching plates, as well as mixing. It also covers the cost of the calibration of the machines required to complete the branding on your selected products.
Yes, if you place a repeat order (same artwork and same item) you will be charged a new set-up fee as we will need to do all the preparation work for your new order over again. Every order requires new pads or screens to be made as these are not kept and need to be redesigned.
Yes, a mock-up of the artwork on the products selected will be emailed to you for your final approval. Our graphic designers will treat your design with the attention it deserves in order to have it look its best on your chosen products – at no extra cost.
A mock-up helps visualise and refine the concept, while pre-production artwork ensures the product is manufactured exactly as intended. Both are vital but serve different roles in the journey from idea to finished product.
The Key Differences:
| Mock-Up | Pre-Production Artwork | |
| Purpose | Visualisation and concept testing | Final production reference |
| Detail Level | Basic design, not production-ready | Fully detailed, production-ready |
| Audience | Designers, clients, stakeholders | Production and manufacturing teams |
| Format | Physical or digital prototype | Technical digital files |
| Usage Stage | Early design phase | Final stage before production |
Leave it to us, we are here to assist you. Our experienced graphic design team will design something for you to look at and approve. All we need is a brief from you on what you are looking for. Best of all this service is at no extra cost. Email us on sales@eco-promo.co.za or call Caspar on +27 65 339 7343, he is ready to assist you.
We prefer using Vector files as we can manipulate and separate into individual elements for branding. This artwork is also the highest quality and is in the original design format. Vector artwork is created using vector illustration software programs such as Adobe Illustrator or Corel Draw. Vector artwork is editable, and the artwork can be changed according to your specifications.
Vector artwork can be used for all of our branding processes.
There are a few formats that will be acceptable, namely:
- Adobe Illustrator (.ai)
- Corel Draw (.cdr)
- Freehand (.fh)
- EPS
Please note: vector and non-vector artwork, or a combination of the two, can be stored in any of the above formats. In order to check if artwork is vector, zoom into the image. If you see pixelated edges, as illustrated below, it means the artwork is non-vector (vector artwork will remain crisp and clear no matter how much you zoom into the image). Alternatively, click on the artwork and if a blue block appears around it, as illustrated below right, it means that the artwork is non-vector and the elements cannot be separated.
If you send us non-vector artwork for a process that requires vector artwork, our graphic designers will have to re-create the artwork in vector. In order for the designers to do this they need to import the non-vector into illustrator and trace the artwork.
Not all images can be redrawn, if there is any shading or gradients in the artwork it is impossible to achieve.
We are also unable to redraw photographs.
Yes, we are, however they must be of high quality and a minimum of 300dpi.
Colour settings on laptops, PC monitors , mobile phones and printers differ greatly. Colours may vary depending on the monitor or printer being used. The colours you see on the screen are not necessarily the actual Pantone colours of the product or logo. We always use the CMYK or Pantone System to match the colours in your design or logo to ensure you get the real deal.
Yes, the texture, product material and background colour of a product can affect the resulting appearance or colour of a logo. When ordering in large quantities it is best to ask for a branded sample before going ahead with the main order. Please speak to Caspar to arrange this for you. Tel: +27 65 339 7343 or send us an email by clicking here (sales@eco-promo.co.za)
Branding solutions and techniques vary depending on the products selected that need to be branded. Please click here to read about branding solutions available.
For your convenience we have also listed the best branding options available to you, depending on your product choices
Ordering
A minimum order quantity pertains to some products listed on our website. Where relevant, we have indicated the MOQ.
Our average lead time for branded orders is between 3 – 5 working days, after we have received artwork approval from you.
Please note: Lead times vary depending on the branding type selected, quantity and production method used. We will advise you on the exact lead times when placing your order.
For urgent orders, we will go the extra mile and pull out all the stops to get you your items as fast as possible – we love a challenge and will be happy to help!
- Browse the online store for the products you’d like to buy, using the product categories that interest you
Click on the product to see the product page with a description, details of the product, and branding options available.
Found the products you like? On the product page, choose the colour, sizing or any other attributes for the product. In the “Branding Required” dropdown menu, select your option or upload your artwork. Thereafter, you can enter the quantity of the product you’ll be needing in the quantity block (the more you buy, the more you Save!)
- Add either add to My Favourites, if you are still deciding or “Add To Cart”. Once the product has been added to your cart, you can continue browsing and adding other products to your shopping cart. You can see the contents of your cart by hovering over/tapping on the “My Cart” text and shopping cart icon at the top right corner of any page in the store.
- If you’re ready to proceed with your purchase, hover or tap on your cart and click on the “quote request” button.
Well send you an all-inclusive quote based on your selections
Thereafter, we’ll send you mock-ups and keep you up to date with the process of your order , until you have it in your arms!
Looking for items that are not on our website or something custom? We are here to assist you. Reach out to Caspar on +27 65 339 734 or send us an email here (sales@eco-promo.co.za).
We’ll send you a simple briefing template to complete. The briefing template allows you to share your vision and requirements with us, ensuring we source or make exactly what you are after.
We are here to assist you. Reach out to Caspar on +27 65 339 7343 or email us on sales@eco-promo.co.za, we are here to assist you.
Once we’ve received payment of your order , Caspar processes your order, and will keep you notified on lead times and delivery. Should you need more detailed info, feel free to chat to Caspar on tel +27 65 339 7343 he will happily update you on the progress of your order. Alternatively send us an email by clicking here (sales@eco-promo.co.za).
Yes, however, cancellation fees may apply. The fees will vary depending on the stage of your order in the production schedule.
Items that have already been branded cannot be cancelled, returned or refunded once ordered. Cancellation is not possible once products have been branded.
Keeping our customers happy is what we do. If you’re unhappy with your order, please contact Caspar on tel +27 65 339 7343 or send us an email by clicking here (sales@eco-promo.co.za). We are the solutions team, in this for the long run and will work with you to be sure you are 100% satisfied.
Payments
On placing your order via the online store, we require immediate payment of the invoice. platform.
Payments shall only be accepted as made when the amount paid reflects in Eco-Promo bank account.
- All payments shall be made by way of credit card, debit card payments, Electronic Funds Transfer or by direct deposit into Eco-Promo’s designated bank account.
- In the event of cash deposits, Eco-Promo reserves the right to charge you the relevant bank fees charged by the Bank.
- No Order shall be processed unless payment in full has been received.
- Cheque payments shall only be considered to have been paid once the funds have been cleared and appear in Eco-Promo’s bank account, which may take up to 10 working days.
When payments are made via EFT or direct deposit. – please use your order number as the beneficiary reference and send us your proof of payment to sales@eco-promo.co.za
Eco-Promotions (Pty) Ltd
Bank: ABSA
Account Number: 411 410 6261
Branch Code: 632005
Delivery vs Collection
Yes of course, orders may be collected from our offices in Honeydew, Johannesburg. We request collections are made within 5 (five) working days on our receipt of your order.
- Orders above the value of R 2000.00 (Two thousand Rand) ex. VAT placed with a branding consultant and being delivered to a single destination point in either Cape Town, Johannesburg, Durban or Pretoria on a 3 (three) to 5 (five) day delivery, qualify for Eco-Promo’s free delivery option.
- Unbranded orders above the value of R1000.00 (One thousand Rand) incl. VAT placed via the website, and being delivered to a single destination point in either Cape Town, Johannesburg, Durban or Pretoria on a 3 (three) to 5 (five) day delivery, qualify for Eco-Promo’s free delivery option.
- This is subject to certain package size and weight restrictions, and the Client is advised to please confirm with their Branding Consultant regarding same.
- Surcharges may apply for deliveries to regional areas, please confirm these before proceeding. Some bulky items do not qualify for free delivery (for example, gazebo’s). Free Delivery excludes freight insurance which remains the Client’s responsibility.
- For Orders that do not qualify for free delivery, Eco-Promo will quote the Client using an external courier service to effect delivery, and once accepted and paid by the Client, Eco-Promo will arrange for the Goods and/or Services to be delivered to the Client’s address.
- Should the Client require freight insurance, the Client is to request same from Eco-Promo, in writing, Eco-Promo will arrange on behalf of the Client provided payment of such costs is made in full. The Client will be liable for the payment of such insurance costs before dispatch of the Goods and/or Services by Eco-Promo.
- Delivery times quoted are estimated times only. Eco-Promo accepts no responsibility whatsoever for any loss or damages caused by late delivery or non-delivery, whether consequential or otherwise, howsoever caused or arising and the Client specifically indemnifies Eco-Promo as such.
- If the Goods need to be re-delivered due to refusal to accept delivery or being undeliverable or unclaimed due to incorrect address details provided by the Client or for any other reason due to the Client’s action/omission, the Client will be invoiced for any additional delivery costs, and which shall be payable on receipt.
The answer is yes. Please inform Caspar accordingly , tel +27 65 339 7343 or send us an email by clicking here (sales@eco-promo.co.za).