Refund Policy

Eco-Promo Refund Policy

  1. No items can be returned or exchanged unless prior written authorization has
    been obtained from Eco-Promo within 24 hours of delivery/collection and will
    be subject to a 25% handling and admin fee.
  2. It is the sole responsibility of the purchaser to determine that the goods
    purchased are suitable for the purposes of intended use.
  3. Eco-Promo will not accept branded or custom-made goods for exchange.
  4. All non-faulty returns/exchanges will be subject to a handling fee of 25% of
    the total amount of the invoice.
  5. Under no circumstances may goods be returned to any of our physical
    addresses without prior written arrangement.
  6. Refunds will take up to 30 days once accepted.
  7. Goods returned will be either replaced or a credit given at Eco-Promo’s
    discretion.
  8. Eco-Promo cannot accept returns on incorrect items which have already been
    branded regardless of whether it’s Eco-Promo’s fault or not.
  9. Once an order on memory sticks has been collected from us, Eco-Promo
    cannot accept a return on it.
  10. Once stock has been collected/delivered from/by Eco-Promo, we have no
    control over it. As such we do not accept responsibility for any damages or
    shortages not reported within 24 hours.