Eco-Promo Refund Policy
- No items can be returned or exchanged unless prior written authorization has
been obtained from Eco-Promo within 24 hours of delivery/collection and will
be subject to a 25% handling and admin fee. - It is the sole responsibility of the purchaser to determine that the goods
purchased are suitable for the purposes of intended use. - Eco-Promo will not accept branded or custom-made goods for exchange.
- All non-faulty returns/exchanges will be subject to a handling fee of 25% of
the total amount of the invoice. - Under no circumstances may goods be returned to any of our physical
addresses without prior written arrangement. - Refunds will take up to 30 days once accepted.
- Goods returned will be either replaced or a credit given at Eco-Promo’s
discretion. - Eco-Promo cannot accept returns on incorrect items which have already been
branded regardless of whether it’s Eco-Promo’s fault or not. - Once an order on memory sticks has been collected from us, Eco-Promo
cannot accept a return on it. - Once stock has been collected/delivered from/by Eco-Promo, we have no
control over it. As such we do not accept responsibility for any damages or
shortages not reported within 24 hours.